In a significant move, CasinoReviews.com has disclosed an elaborate revamp of its complaint management process, aiming to elevate the level of player protection. The new mechanism is part of a broader strategy to boost trust and safety in the iGaming industry.
ThePogg Acquisition: A Boost to Player Protection
Blexr, the parent company of CasinoReviews.com, recently acquired ThePogg, a brand synonymous with responsible betting and addressing player complaints. This acquisition will be integrated into the CasinoReviews.com system, enhancing the platform’s complaint resolution process.
The founder of ThePogg, Duncan Garvie, is set to take the reins of the Alternative Dispute Resolution (ADR) development at CasinoReviews.com. His responsibilities will extend to providing legal rulings for around 250 casinos licensed by the Malta Gaming Authority.
Garvie, while commenting on the revamped process, stated, “CasinoReviews.com is envisioned to be the champion for players, and we are committed to prioritizing consumer interests. The launch of our ADR service is a testament to our focus on player protection.”
A Significant Leap Towards a Transparent iGaming Industry
The new initiative is not merely a service offering; it symbolizes a commitment towards making online casinos safer and more enjoyable for users playing games such as Craps, Live Poker, and others. With rigorous reviews and the ADR service, CasinoReviews.com aims to foster transparency and accountability within the iGaming industry.
With the fully-fledged ADR service, CasinoReviews.com can provide legally binding rulings, thereby strengthening its position as a user advocate and leader in consumer protection.
The ultimate goal of CasinoReviews.com is to restore and reinforce player protection and trust in the iGaming industry. The integration of ThePogg is a step forward in this direction.
Earlier this year, Garvie had a dialogue with Gambling Insider about the UK White Paper’s release and how his other enterprise, BetBlocker, fits into the market. With this new complaints procedure, CasinoReviews.com continues to champion progressive changes in the iGaming industry.